Swan Lake Resort
  • Hotel Maintenance
  • Plymouth, IN, USA
  • Hourly
  • Full Time


The purpose of this position is primarily to repair and maintain the hotel's HVAC and refrigeration assets in order to keep the hotel in compliance with the state/local government requirements, the hotel's policies/procedures and the brand's standards for quality, cleanliness, guest satisfaction, safety and security.



  • Able to work flexible schedule including holidays, weekends or longer than 8 hr days if needed
  • Must be able to be reached by phone after normal hours and may need to come into hotel to tend to emergencies
  • Has general knowledge of procedures for repairing and/or replacing all types of plumbing equipment
  • Handles minor in-house repairs with regard to removing and replacing bathroom tile, repairing wallboard, painting, wall vinyl, carpentry, carpet cleaning, etc.
  • Locates and corrects in-room heating, ventilation, air conditioning (HVAC) or packaged terminal air conditioning (PTAC) malfunctions, and adjusting HVAC/PTAC units to include systems and control checks; Repair or replace these units as needed
  • Inspect, maintain and clean hotel's exterior areas, the swimming pool, whirlpool/spa, and parking lot
  • Maintains tools, workspaces, equipment, and property exterior to assure cleanliness
  • Utilizes basic hand and power tools required for general maintenance.

For Safety and Security:

  • Announce presence before entering guest rooms
  • Maintains security for guests and property by keeping room doors locked at all times
  • Perform duties in accordance with Safety and Security Policies
  • Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations

For Customer Service and Guest Satisfaction:

  • Respond to staff and guests request for immediate repairs
  • Maintain a high standard of personal appearance and proper uniform
  • Greets guests, visitors and staff in a courteous and friendly manner
  • Smile, acknowledge and greet guests in rooms and/or in passing

For Teamwork:

  • Performs other duties as assigned, requested, or deemed necessary by management
  • When asked, inspect or clean public areas to insure high level of presentation

Physical, Mental and Environmental Requirements:

  • Ability to work with cleaning chemicals
  • Firm and simple grasping are required for all aspects of work and there may be some tasks requiring fine manipulation skills, such as using small tools for repairs
  • Majority of work shift requires standing or walking 90% of the work day
  • Many tasks require sitting, bending, stooping, kneeling, and/or positioning to accomplish tasks
  • Able to lift and carry up to 40+ lbs. is common and up to 140 lbs with assistance
  • Reaching is required at all levels throughout the work period
  • Many tasks require twisting of the torso
  • Pushing and pulling actions are required in excess of 60-70% of the time
  • Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning bathrooms and under furniture
  • Crawling is may be required up to 10% of the time
  • Climbing of stairs is required and may require up to 50% of the time

Skills, Educational Background and Experience:

  • High School Diploma, GED, or equivalent years of relevant work experience required
  • 1+ year previous experience in maintenance experience
  • Must have working knowledge of general repair, plumbing, painting, HVAC or electrical
  • Previous hotel maintenance experience preferred
  • Friendly demeanor and good customer service and communication skills
  • Able to work efficiently under time constraints
  • Possess good organization and prioritization skills
  • Able to work independently and with others
  • All applicants must submit to Drug Screening & Background Checks
Swan Lake Resort
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